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Delivery and Returns

Despatch

Order before 12 noon and your order will be with our courier the same working day. Order after 12 noon and your order will be with our courier the next working day.  On checking out you can choose either an express 24 hour or 48 hour delivery service.  

UNITED KINGDOM 

FREE SHIPPING on all orders over £35.

For orders below £35 the shipping cost is £2.80 for 48h tracked and £4.44 for Royal Mail 24h tracked services.   

INTERNATIONAL 

For orders over £90 FREE SHIPPING. International orders special shipping rates of £6.90 to £8.90 depending on weight.   

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you  of the approval or rejection of your refund. 

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@covguard.co.uk. 


Exchanges  

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@covguard.co.uk and send your item to: Covestus Ltd., 1 Pulteney Road, Bath, BA2 4HD, United Kingdom. 


Shipping 

To return your product, you should mail your product to: Covestus Ltd., 1 Pulteney Road, Bath, BA2 4HD, United Kingdom 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of  shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.